FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?

Your orders are usually processed and shipped within 3 - 5 days after you made a purchase. You will be informed by email.

HOW LONG IT TAKES TO DELIVER?

we have 3 different shipping methods Free shipping takes 2 - 3 weeks  FAST SHIPPING 5-15 days or for even faster DHL 3-7 days

 

HOW MUCH IS THE COST OF DELIVERY?

The cost of the delivery of its free worldwide.

 

ARE ALL THE CANVAS FRAMED AND READY TO HANG?

Yes, all canvas is ready to hang on your wall, if you like unframed please get in touch with us via johnframesandgifts@gmail.com

 

DO YOU ACCEPT RETURNS?

We accept 100% returns no matter what is the situation and the problem, 30 days policy applies

 

Where do you Design your canvas?

Our company is located in Sydney Australia and we Design in 3 different locations  Melbourne Australia-Spain-China

HOW CAN I CANCEL?

You can only cancel before it is shipped, normally within 48 hours after placing your order. Please contact us via johnframesandgifts@gmail.com

WHAT IS THE CURRENCY?

All our prices are in USD Dollar

DO YOU ACCEPT CUSTOMIZATION? OR CUSTOMIZED CANVAS?

YES, WE DO! Now you are able to customize your own canvas follow the link below 

https://www.johnframesandgifts.com/CustomCanvas/CreateYourOwn?lang=it

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Copyright © 2018 Johnframesandgifts. All Rights Reserved.

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